Category Archives: Random Thoughts
Power Struggles
I’ve been thinking a lot about power struggles: between people, functions, divisions, organizations, etc. I’ve been watching how we allow others to disempower us by giving them permission to prevent us from doing what is right, from being great, from … Continue reading
Loyalty is an Emotional Response
So the question is: What emotions do you want your customers to have? Protected? Embraced? Adored? Better for choosing to do business with you? If you don’t know, then your customer strategy is incomplete; then you are missing your chance … Continue reading
(Re) Launch
Nearly 18 months ago I set out to flex my atrophied writing skills here on this blog. I wrestled with topics, with the courage to open up, with the humility that someone unknown may find and dismiss my ramblings. And then a … Continue reading
Product Sans Customer
After all, what is a product without a consumer? An idea. No more and no less. Continue reading
The Liberation of a Closet Blogger
Well, it happened. The Team I work for found my little blog out here on the great big ‘interwebs’. Not only did they find my little blog, which was truly unexpected (more later), but some have mistakenly – yet understandably … Continue reading
Posted in Leadership, Random Thoughts
Tagged change, Leadership, Management, perspectives, team
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re:Social Networking and Mobile Devices
A couple of nights ago I attended a seminar on social networking. Specifically, this presentation was given to mostly smaller mom-and-pop shops (interior designers, builders, landscape companies, and others in the building industry). And, while I was skeptical, Dan McCarthy did … Continue reading
